What is the role of Mastering Wealth? |
| Mastering Wealth identify and manage the trades. |
What is the role of Thinkorswim? |
| Thinkorswim execute trades via their trading platform. They provide the auto trade service which automatically places the Mastering Wealth Trade Alerts on behalf of our clients. |
Does Mastering Wealth have access to my Account? |
| No, because Mastering Wealth’s Market Reports are not a managed investment. |
How is my Market Report different from a Managed Fund? |
| Mastering Wealth Market Reports are NOT a Managed Investment, and as a subscriber you are responsible in choosing to apply Trade Alerts to your brokerage account, as well as configuring and applying auto-trade to your own brokerage account. |
How do I open my Account? |
| To open your thinkorswim Account go to www.thinkorswim.com and follow and refer to the Thinkorswim Account Opening Instructions that Mastering Wealth has sent to you. |
How do I fund my Account? |
| To fund your thinkorswim Account please refer to Step 3 in the thinkorswim Account Opening Instructions provided by Mastering Wealth. You can view funding and banking instructions posted in the Deposits, Withdrawals & Transfers Page on the thinkorswim website. |
How do I check my Account Balance? |
| Login to the thinkorswim Desktop Platform, in the top left hand corner under “Account Info” you will see your Net Liquidation value. |
Do I need to regularly check my Account? |
| Yes. Market Reports are not a managed investment, we are unable to view specific details about your account, such as your account value and number of contracts in each position. Therefore, we encourage all clients to view their accounts regularly to ensure that trades are being placed correctly as per the trade alert and your allocations. |
How do I check or change my Trade Allocations? |
| On www.thinkorswim.com login into the website using your User Name and Password. Under the “Autotrade” ? “Autotrade Management” page you can view your Trade Allocations to check they are correct, as well as edit any Allocations and then submit the changes. |
What are the different Allocation methods? |
The thinkorswim Autotrade feature requires you to pick a method of determining how many stocks, option contracts or option spreads will be executed on your account for each recommendation.
Specified Dollar Amount is a fixed dollar amount that will be used to cover the cost or buying power reduction of each recommendation. Each recommendation can use up to, but not exceed, the Specific Dollar Amount.
Specified Quantity is a fixed number of stocks, contracts or spreads that is executed for your account regardless of their cost.
Percentage of Available Buying Power is a variable amount of buying power that will be used to cover the cost or buying power reduction of each recommendation. As your buying power changes, the percentage of Available Buying Power will change.
Percentage of Net Liquidation is like Percentage of Buying Power, it is a variable amount of your net liquidating value that will be used to cover the cost or buying power reduction of each recommendation. As your net liquidation changes the percentage of Net Liquidation will also change.
Please Note: As per our PDS documents we recommend using the Specified Dollar Amount method.
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When does my subscription begin? |
| Your subscription service begins from when you first turn on your Auto Trade Allocations. Mastering Wealth will then be immediately notified by thinkorswim. If you are not Auto Trading you need to inform us of your start date. |
When do I get my first Trade Alert? |
| Most clients generally receive their first trade alert within two weeks of starting their subscription. However, because the market is a constantly changing environment, there is no set schedule as to when trade alerts are sent each month. We will always try to maintain our advised number of trades per month for each Market Report, however there are times when the number of trade alerts sent out is low due to the market conditions. |
How do I see my Trades? |
| Login to the thinkorswim Desktop Platform, and your open positions will be shown under the “Monitor” tab. |
Why have I received a Trade Alert but no Trade has been placed in my Account? |
Firstly check that the Trade Alert is not a closing or roll/adjustment alert that is intended for a trade which was opened before you began your subscription.
Next check that you have enough funds available in your account (e.g. option buying power) and that the “buying power” requirement of the trade does not exceed your autotrade allocation. You can also contact thinkorswim once you have checked the above and they should be able to give you an explanation as to what has occurred.
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How do I contact thinkorswim? |
| You can email their support department on tradedesk@thinkorswim.com or help@thinkorswim.com or alternatively you can phone them on 0011-1773-435-3220 ext. 1 |
What is the difference between my Desktop Platform/ Software & www.thinkorswim.com? |
| www.thinkorswim.com is for setting up your Account and checking your Allocations everything else is undertaken on your Desktop Platform.
If you have the need to access your Desktop whilst it is not available you can do so through www.thinkorswim.com under the webBased Trading Section.
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